VCS Associate, Telecalling/BPO - 12th Pass (Freshers)

Amazon has posted new remote job openings for those interested in customer service and support roles. The company is hiring for Virtual Customer Service (VCS) Associate , Telecalling/BPO, and Non-IT Technical Support. These vacancies are beneficial to both freshers and experienced candidates who meet the eligibility criteria.

Candidates who have completed 12th standard or Graduation from a recognized board or university can apply. These are full-time home-based jobs where employees can work from home and offer customer & business support through online systems.

Some successful candidates may be trained prior to joining. These are therefore positions that can be suitable for candidates who are starting their careers, as well as those with experience.

Amazon Work From Home Jobs 2026: Details

• Company Name: Amazon.com
• Job Roles: Virtual Customer Service Representative, Non IT Technical Support Associate / Telecalling / BPO Associate
• Job Type: Full Time
• Work Mode: Remote (Work From Home)
• Location: India.
• Qualification: 12th Pass/Bachelor's Degree
• Experience: 0-3 Years (Freshers also can apply)
• Salary per month: ₹ 25,000 – ₹ 35,000
• Hours of Operation: 10:00 AM – 05:00 PM

Roles About the Role

Amazon is seeking to fill roles across multiple customer operations and support teams. Depending on the position offered, employees may assist customers, answer account-related questions, provide basic technical support or perform routine business support activities.

All work is performed remotely using company-approved systems and communication tools.  New employees are trained in the work process so they can understand their responsibilities before being given regular work.

These positions are for candidates who have good communication skills, basic knowledge of computers and ability to work responsibly from home.

Amazon Work From Home Vacancies Available: 

Virtual Customer Service Associate

In this position, you will help customers by answering questions about orders, accounts, deliveries, returns and other services. The goal is to give correct information and to have a good customer experience.

Telecalling / BPO Associate -

In this role you will speak with customers over the phone, assist them with common issues, update the customer’s information, and follow company procedures on the call.

Technical Support Associate (Non IT)

Candidates selected to fill this position help customers troubleshoot and resolve basic technical issues with company services or digital platforms. This job doesn’t require you to be an expert programmer, but you should be able to understand problems and tell people how to solve them, step by step.

Responsibilities of Job

Depending on the department you are assigned your duties will include:

• Provide customer service by telephone or online.
• Account-related or service-related questions.
• Updating customer information in company systems.
• Maintain accurate records of all customer interactions.
• Provide basic technical guidance as appropriate.
• Escalate complex issues to senior support teams .
• Perform the assigned work in the required time.
• Adhere to company policies and quality standards.
• “Keep customer information confidential.
• Collaborate with team members to meet service goals.

Note: Responsibilities will vary based on position offered at time of selection.

REQUIRED QUALIFICATIONS

Candidates must meet the following requirements:

• 12th standard passed from recognized board or Bachelor's degree from recognized university.
• Applications welcome from freshers.
• We also consider candidates with up to three years of relevant experience.
• Basic computer knowledge required.
• Strong communication skills a plus.
• Must have a stable internet connection for remote working.
• Willing to learn company systems and processes.

Required Skills

We are looking for applicants with:

• Excellent oral and written communication.
• Basic computer use.
• Internet browsing and email.
• Attitude of customer service.
• Ability to solve problems.
• Basic typing.
• Focus on detail.
• Time management. 
• Self-driven and able to work independently.
• Working together and cooperating.

Selected candidates are trained to get acquainted with the work process.

Working Hours

This is a full time work from home position.

Hours of Work:

10:00 AM – 05:00 PM

Employees are expected to be present during scheduled working hours and to complete their assigned tasks within established timelines.

Compensation and Benefits

The selected candidates will be offered a monthly salary between ₹25,000 and ₹35,000 depending on the role, qualifications, experience and performance in the interview.

Eligible employees may also be entitled to benefits such as:

Work From Home opportunity. 
Paid training prior to start.
Stable full-time employment continues.
Professional working environment.
Opportunity to develop skills.
Incentives to qualifying teams based on performance.
Growth within the company/organization.
Experience of working with a world famous company.

Benefits may vary by department and are subject to terms of employment.

Who is eligible to apply?

These positions are suitable for applicants who:

• Have done 12th or Graduation.
• Looking for a legit work at home job.
• Seeking a new or existing career in customer support.
• Basic computer knowledge a must.
• Excellent written and verbal communication skills.
• Eager to learn new systems and processes.
• Ability to work responsibly in a remote environment.

Eligible candidates can apply (Freshers, Experienced or looking for remote jobs).

Selection Procedure

The recruitment process normally includes the following stages:

Stage 1: Screening of applications on the basis of educational qualification.

Stage 2: The Interview

The candidates who qualify in both the stages will be informed about the next steps including document verification, training and joining.